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Sao Labs Inc

Oracle EBS R12 Financials – L3 Functional Consultant / Lead (R2R)

Experience
14–16 yrs
Location
United States
Work mode
Hybrid
Job type
Contract
Salary
Up to $60 / hour
Posted
today

About the role

The Oracle EBS R12 Financials – L3 Functional Consultant / Lead (R2R) provides senior Level 3 functional support across Oracle E-Business Suite financial modules, including General Ledger, Account Receivables, and Account Payables. The role owns complex incident resolution, root cause analysis, data integrity, integrations, month-end close support, client SLA performance, enhancement requirements, and team coordination while improving SOP-driven support processes.

Key Responsibilities

  • Act as the senior Level 3 functional escalation point for Oracle EBS R12 R2R-related modules and complex client issues.
  • Provide functional support across General Ledger, Account Receivables, and Account Payables while maintaining an end-to-end view of financial process flows and accounting impacts.
  • Troubleshoot complex integration issues, reconciliations, consolidation, translation, new ledger setups, and legal entity setups.
  • Analyze and resolve medium- to complex-level functional issues that cannot be resolved by Level 2 support.
  • Perform root cause analysis for recurring and non-recurring issues, identify error patterns, and support permanent fixes and solution governance.
  • Resolve functional break-fix calls through permanent corrective actions or controlled workarounds while protecting data integrity in the production instance.
  • Monitor, coordinate, and guide the support team to control open-ticket volume, prioritize escalations, and maintain client SLAs.
  • Follow up on service requests, patches, and outstanding issues through resolution, coordinating with relevant client and product stakeholders.
  • Provide functional leadership and knowledge transfer to support teams and conduct training for power users on the application and support functionalities.
  • Work with clients to gather and clarify functional requirements for enhancements and new projects, then transition knowledge from product teams into support operations.
  • Provide 24/7 in-person or Zoom support for priority and critical day-to-day operational issues and month-close activities.
  • Monitor integrations for data leakage and error handling, and coordinate appropriate corrective action.
  • Perform smoke testing after planned or unplanned system outages to validate application stability.
  • Support continuous improvement by identifying opportunities to automate SOP-driven tasks and improve repeatable operational processes.
  • Maintain effective communication with cross-functional teams and escalate issues appropriately based on impact, urgency, and client commitments.
  • Support solution governance by ensuring functional decisions, error detection, correction activities, and permanent fixes are aligned with operational requirements.
  • Maintain ownership of R2R functional support quality across the client environment, including operational readiness for month-end close and critical business activities.

Required Qualifications

  • Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
  • 14–16 years of Oracle EBS R12 functional support experience.
  • Strong hands-on expertise with General Ledger and configurations.
  • Deep understanding of end-to-end financial process flows and accounting impacts.
  • Deep knowledge of R2R data flow, tables, and integrations.
  • Expertise with APIs, Interfaces, and troubleshooting complex issues.
  • Experience with Level 3 support, root cause analysis (RCA), and solution governance.
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to work with cross-functional teams and escalate issues effectively.
  • Ability to work onsite at the client office in a hybrid model.


Skills

  • Oracle EBS R12
  • Oracle E-Business Suite
  • Record to Report (R2R)
  • General Ledger
  • Account Receivables
  • Account Payables
  • General Ledger configurations
  • End-to-end financial process flows
  • Accounting impacts
  • R2R data flow
  • Tables
  • Integrations
  • APIs
  • Interfaces
  • Level 3 support
  • Functional support
  • Troubleshooting
  • Root cause analysis (RCA)
  • Solution governance
  • Functional break-fix
  • Data integrity
  • Standard Operating Procedures (SOPs)
  • Month-end close

Education

Required

  • Bachelor's

Selection process

  1. Step 1

    Submitted

    Someone who fits the role and has told you they are interested, with their resume.

  2. Step 2

    Client interviews

  3. Step 3

    Selected

    If they qualify and are selected, your payout is due.