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Sao Labs Inc

Call Center / Licensing Support Engineer

Experience
10–14 yrs
Location
United States
Work mode
Remote
Job type
Contract
Salary
Up to $60 / hour
Posted
today

About the role

The Call Center / Licensing Support Engineer provides customer-facing support for software licensing workflows, including license generation, entitlement issues, and key activations. This entry-level role also manages support tickets from intake through resolution and requires strong verbal and written English communication, customer service skills, and eligibility based on confirmed US citizenship.

Key Responsibilities

  • Assist clients with software licensing generation, entitlement issues, and key activations.
  • Receive, triage, log, and resolve customer support tickets in a timely manner.
  • Provide professional, customer-facing technical support in a high-volume environment.
  • Apply software licensing workflow experience to help address client requests.
  • Use helpdesk ticketing systems to document, track, and manage customer support activity.
  • Deliver clear and professional verbal and written English communication to clients and internal stakeholders.
  • Support customer service and call center activities associated with licensing inquiries.

Required Qualifications

  • Experience with software licensing generation, entitlement issues, and key activations.
  • Experience with ticket management, including ticket triage, logging, and resolution.
  • Customer service or call center background.
  • Experience providing customer-facing technical support in a high-volume environment.
  • Experience with helpdesk ticketing systems.
  • Outstanding verbal and written English communication skills.
  • Confirmed US citizenship.

Skills

  • Software licensing generation
  • Entitlement issues
  • Key activations
  • Ticket management
  • Ticket triage
  • Technical support
  • Helpdesk ticketing systems
  • Wind River products
  • Software licensing platforms

Education

Required

  • Bachelor's

Selection process

  1. Step 1

    Submitted

    Someone who fits the role and has told you they are interested, with their resume.

  2. Step 2

    Client interviews

  3. Step 3

    Selected

    If they qualify and are selected, your payout is due.