Studio Operator Support Engineer

Experience: 10–14 yrs
Location: United States
Work mode: Remote
Job type: Contract
Salary: Up to $60 / hour
Posted: today

About the role

The Wind River Cloud Platform Support Engineer – Studio Operator Support Engineer provides high-level technical support for the Wind River Studio Operator Software Suite, including Cloud Platform, Analytics, OpenStack, and Conductor. This senior-level role owns complex troubleshooting, log debugging, root-cause analysis, upgrades, customer lab maintenance, emergency recovery, SLA/KPI performance, knowledge sharing, and cross-functional collaboration. Candidates must have hands-on Wind River Linux, strong VxWorks, and Wind River Cloud Platform experience, along with customer-facing technical support experience and residence within the Continental United States.

Key Responsibilities

Own high-level technical support for Wind River Studio Operator Software Suite components, including Cloud Platform, Analytics, OpenStack, and Conductor.
Lead in-depth log debugging, root-cause analysis, and issue resolution for complex customer problems.
Manage software upgrades, patching, and ongoing maintenance of customer lab environments.
Coordinate emergency recovery support for critical customer outages and drive issues through resolution.
Monitor and maintain compliance with customer key performance indicators and service level agreements.
Prioritize and manage multiple complex customer issues simultaneously while maintaining clear progress and resolution focus.
Mentor team members by sharing troubleshooting approaches, platform knowledge, and effective support practices.
Develop technical content and documented solutions for the internal knowledge base to improve organizational capability.
Collaborate across global engineering, management, and support teams to resolve issues and strengthen customer outcomes.

Required Qualifications

US citizenship: Must be a US Citizen; the source requirement specifies no GC, H1B, or OPT.
Location: Must currently reside within the Continental United States.
Hands-on experience with Wind River Linux.
Strong, demonstrated experience with VxWorks.
Proven experience supporting or working directly with the Wind River Cloud Platform.
Bachelor's degree in Computer Science, Engineering, or a related technical field.
Background in an external, customer-facing technical support role within high-pressure environments.
Solid Linux administration, command-line usage, and system troubleshooting skills.
Core understanding of L2/L3 networking concepts, network stacks, switching, routing, and firewalls.
Demonstrated ability to manage, prioritize, and resolve multiple complex customer issues simultaneously.
Excellent verbal and written English communication skills.

Benefits and Perks

Pay rate of up to $60/hr.
Opportunity to support Wind River customers across critical cloud platform environments.
Exposure to Wind River Studio Operator Software Suite components and complex technical support scenarios.
Opportunities for mentoring, technical content development, and collaboration with global engineering and support teams.

Skills

Wind River Linux
VxWorks
Wind River Cloud Platform
Wind River Studio Operator Software Suite
Cloud Platform
Analytics
OpenStack
Conductor
Log Debugging
Root-Cause Analysis
Issue Resolution
Software Upgrades
Patching
Customer Lab Environment Maintenance
Emergency Recovery Support
Key Performance Indicators
Service Level Agreements
Linux Administration
Command-Line Usage
System Troubleshooting
L2/L3 Networking Concepts
Network Stacks
Switching

Education

Required

Bachelor's

Selection process

Step 1
Submitted
Someone who fits the role and has told you they are interested, with their resume.
Step 2
Client interviews
Step 3
Selected
If they qualify and are selected, your payout is due.